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A Balancing Act

Whether engaging with co-workers, manager or customers, powerful communication skills will enable you to work more effectively and arrive at better outcomes, faster.

This online course will help you to improve your communication style and strike the balance between technical knowledge and interpersonal skills, to deliver exceptional customer service.

Sold By: Access Group



A CPD Certified Online Course

This course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure the integrity and quality by the CPD Certification Service.

Learning objectives

  • Listen to the customer and demonstrate empathy.
  • When delivering technical information keep it simple, concise and on a need-to-know basis.
  • Strike a balance between the technical and interpersonal.

Entry requirements

There are no entry requirements

Course assessment and certification

The candidate must pass the final assessment, however if failed the course content can be revisited and the final assessment re-attempted. On successful completion of the final assessment a downloadable certificate is immediately available from your Training Dashboard

Additional information

Access Duration: 12 months

Accreditation/Endorsements: Continuing Professional Development Accreditation Service (CPD)

Audio: Yes

Completion Criteria: Visit All Pages

Course Duration in Minutes: 15

Course Publisher: Access Group

Language: English

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

Video: Yes

After placing your order online you will receive the following emails; • Purchase Receipt Email; • Account Confirmation Email; • Training Academy Invitation Email. Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.Your Training Academy dashboard will now be displayed and you will see the course you have purchased.

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