Description
Accreditations
A CPD Certified Online Course
This course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure the integrity and quality by the CPD Certification Service.
Learning objectives
- Listen to the customer and demonstrate empathy.
- When delivering technical information keep it simple, concise and on a need-to-know basis.
- Strike a balance between the technical and interpersonal.
Entry requirements
There are no entry requirements
Course assessment and certification
The candidate must pass the final assessment, however if failed the course content can be revisited and the final assessment re-attempted. On successful completion of the final assessment a downloadable certificate is immediately available from your Training Dashboard