Currency Converter


Rates are based on those published by the European Central Bank. Please note that these rates are indicative and may differ from those used to calculate prices on our site. If purchasing in GBP, EUR or USD on our site the rates listed on the product pages will be what is used at checkout.

Customer Service - Matching Needs

Customer Service - Matching Needs

This engaging and interactive online course will explain why you should treat each customer as an individual and also be aware of their level of knowledge and experience. Find out what they want to spend and as you guide them respond to their mood and pace. Finally the course reminds you remember that a positive attitude and good communication can transform a customer into a satisfied customer!

See below for further information.

Sold By: Kallidus

Description

Making a Customer feel valued can only be achieved by knowing what they need. The most successful Customer Service people understand and appreciate what their customers need rather than what they think they want.

This online course helps learners to translate your product, service and organisation knowledge into sound advice and then give full, individualised attention to the customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.

Target Audience:

Anyone involved in selling to the public.

 

Learning objectives

Learners will be able to:

  • Using your product knowledge and professional judgement to deliver best advice
  • Handling objections calmly and professionally
  • Proposing solutions with products which may also suit them
  • Focusing at all times on the customer’s needs and wants, giving them your full attention

Entry requirements

There are no entry requirements

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

Additional information

Access Duration: 12 months

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Pass Final Test, Visit All Pages

Course Duration in Minutes: 30

Course Publisher: Kallidus

Language: English, Google Translate

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

Video: Yes

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

You may also like…

Related products

£24.00

£20.00 excluding VAT

View price in your currency

Keep up to date with what’s happening in the world of education, training and skills. Receive details of offers and newly launched courses, and tips on effective online and blended learning practise by signing up to our monthly newsletter. We guarantee not to sell or pass on your details and you can unsubscribe at any time.

© eLearning Marketplace Ltd.       Terms and Conditions  |  FAQs  |  Privacy Policy  |  Copyright Notice      Site by Spyke