Making a Customer feel valued can only be achieved by knowing what they need. The most successful Customer Service people understand and appreciate what their customers need rather than what they think they want.
This online course helps learners to translate your product, service and organisation knowledge into sound advice and then give full, individualised attention to the customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.
Anyone involved in selling to the public.
Learners will be able to:
- Using your product knowledge and professional judgement to deliver best advice
- Handling objections calmly and professionally
- Proposing solutions with products which may also suit them
- Focusing at all times on the customer’s needs and wants, giving them your full attention
There are no entry requirements
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard