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Hospitality - Understanding Customer Needs

£12.00

Although all customers have some basic expectations when they stay in a hotel such as cleanliness and safety, depending on why they have booked, customers have additional expectations. The ability to understand the different expectations and to meet or preferably exceed those expectations is the real art of the hospitality professional.

This hospitality online course is CPD Certified and endorsed by the Institute of Hospitality.

See below for further information.

Sold By: Core Learning Services (023)

Description

Course Objectives

Customer service is the art of taking care of customers. To exceed customer expectations you first have to understand what they are looking for. Understanding a customers basic needs and being able to identify what type of customer they are will help you then think of their individual needs, enabling you to offer a great service.

This hospitality online course on customer service covers the following objectives;

  • Identify the different needs of different types of customers.
  • Identify ideas to put the WOW! Into great customer service
Course Audience

Designed for all operational ‘front facing’ hotel staff.

This hospitality online course can be used for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews.

Course Duration

45 minutes

Institute of Hospitality

This online course is endorsed by the Institute of Hospitality (IoH). The IoH is the leading professional body for hospitality professionals.  They promote professionalism in the hospitality industry through lifelong learning.

A CPD Certified Course

This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure integrity and quality by the CPD Certification Service.

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

  • User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
  • Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
  • Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
  • Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
  • Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

 

Additional information

Subject

level

mobile-compatible

Available for immediate enrolment

Yes

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FAQs

You will be able to access the course for 12 months.

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

Once you have completed your course you will be able to download a certificate.

Your certificate will be available to download from your Online Training Academy Dashboard.

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