Personal Data is data that identifies you or can be used to identify or contact you, and typically includes name, address, telephone number, email address, date of birth and billing and credit card information.
eLearning Marketplace uses third party vendors and hosting partners, who have agreed to keep information secure and confidential, to deliver our products and services.
Although we have implemented strict measures in line with data protection legislation to protect your personal data, including using data encryption, we cannot guarantee the security of the data that you transmit to us, and any transmission is at your own risk. eLearning Marketplace will not be held liable for adverse consequences that result from you transmitting data.
For the purpose of the Data Protection Act 1998 our data controller is Carolyn Lewis at eLearning Marketplace Ltd, registered No. 08369915.
1. Website Data Security
1.1 We take the safety of your data very seriously, so to ensure that your data is kept secure during transmission our website uses SSL certificates that encrypts all information sent by you to us and from our website to you.
2. Information We Collect
In operating our website, the Online Training Academy and Licence Manager we may collect and process the following information about you:
1.1 Anonymous statistical information about your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you register on the site, make a purchase or request information.
1.3 Information provided to us when you communicate with us for any reason.
1.4 Information provided to us for the purposes of delivering online training to you which has been purchased by you, or for you by a third party.
Please note that:
If you make a purchase our third party payment provider may require additional personal information. This information, which is required to process your payment, is not collected or stored by us. We do not store credit or debit card details nor do we share customer details with any 3rd parties, unless it is for the purpose of delivering the product or service you have purchased. During the payment process you will be able to read the payment providers privacy terms.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
4. Storage and Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you, as follows:
4.1 To enable a ‘one working day access’ order to be completed successfully and your training account to be setup, your name and email address will be passed to the supplier of the products that you purchase. This information is used for the purpose of enrolling you on the course/s you have purchased and emailing you your access details. We are not responsible for the actions of the product supplier in relation to data protection.
4.2 To enable an ‘immediate access’ order to be completed successfully and your training account to be setup, your name and email address will be stored on our learning management system, the Online Training Academy. Your name and email address are used for the purpose of setting up your training account, enrolling you on the course/s you have purchased, emailing you your enrolment details and maintaining your training records.
4.3 To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
4.4 To enable us to meet our contractual commitments to you.
4.5 For accounting purposes.
4.6 To notify you about any changes, improvement, maintenance or down time of our website, Online Training Academy or Licence Manager.
4.7 We will only contact you when:
o You are a customer requiring advise or guidance relating to our products and services
o You have provided consent for us to do so
o We are sending you information you have requested
o We are introducing you to our products and services and seeking consent to store your information
4.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
5. Disclosing Your Information
5.1 We may disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
6. Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Managing Your Personal Data
7.1 Right of access
You have the right to access the data that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.
7.2 Right to be forgotten
You have the right to request that we delete all the data that we hold about you. On request we will delete all your data within 30 days.
7.3 Right to object
You have the right to prohibit the use of your data for certain purposes.
7.4 Right to rectification
You have the right to have incorrect data we hold about you corrected and incomplete data completed.
7.5 Right of portability
You have the right to request personal data we hold about you in a format that you are able to move, copy or transfer it to another IT environment, e.g. in csv format.
8. Contacting Us