During the course, you will look at ways in which you can get to know your potential customers and how you can inform them of your organisations products and services. The more information you know about your customers, the more able you’ll be to meet their needs and deliver a positive experience.
By the end of the course, you will be able to:
- Explore the different types of customer and the importance of meeting the customers needs
- Know your potential customers and how you can inform them of your organisations products and services experience
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard