Creating a Positive Customer Environment (hospitality)

£12.00

Price is per online user of this course. Applicable VAT will be added.

This online course is endorsed by the Institute of Hospitality and is CPD Certified

It explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios, to consider your negative and positive responses, develops the concept of the behaviour cycle and how your behaviour affects customer feelings and reactions. The modules sets the best practice standards for welcoming and saying goodbye to customers, two of the most important procedures in delivering great customer service.

See below for further information.

Sold By: Core Learning Services (023)

Description

Course Objectives

  • Identify how negative behaviour effects customers
  • Identify positive responses to use
  • State the procedure for the Hospitality Welcome and Goodbye

Audience

Designed for all operational ‘front facing’ hotel staff.

The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews.

Course Duration

Approximately 1 hour

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

Available for immediate enrolment

Yes

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