- Identify how negative behaviour effects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye
Rates are based on those published by the European Central Bank. Please note that these rates are indicative and may differ from those used to calculate prices on our site. If purchasing in GBP, EUR or USD on our site the rates listed on the product pages will be what is used at checkout.
This online course is endorsed by the Institute of Hospitality and is CPD Certified
It explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios, to consider your negative and positive responses, develops the concept of the behaviour cycle and how your behaviour affects customer feelings and reactions. The modules sets the best practice standards for welcoming and saying goodbye to customers, two of the most important procedures in delivering great customer service.
See below for further information.
|Available for immediate enrolment||
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