- Identify how negative behaviour effects customers
- Identify positive responses to use
- State the procedure for the Hospitality Welcome and Goodbye
This online course is endorsed by the Institute of Hospitality and is CPD Certified
It explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios, to consider your negative and positive responses, develops the concept of the behaviour cycle and how your behaviour affects customer feelings and reactions. The modules sets the best practice standards for welcoming and saying goodbye to customers, two of the most important procedures in delivering great customer service.
See below for further information.
|Available for immediate enrolment||
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