Empathy is an emotional response to another person’s emotional state, where you move beyond your own concerns to recognise their emotions, understand their perspective and offer assistance. We all naturally exhibit some form of empathy, however, it’s important, especially in the workplace, to exhibit that empathy effectively.
At the end of the course you will be able to:
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard