At the end of this module you will:
- Understand a balanced knowledge approach and its importance in getting (and giving!) insight
- Explain how to future scope markets to align with clients
- Describe how to develop real customer empathy
- Show how to learn from previous success and effectively communicate this
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
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