You don’t get a second chance to make a first impression.
You’ve probably heard that phrase, and it is certainly true in the world of retail sales.
The impression you give when you first interact with your customer will most likely determine whether or not you make a sale. In this critical session you will learn the best ways to approach customers as well as the behaviours you need to avoid.
Some of the information covered includes:
- What the first eye contact with your customer is telling you
- How to appear polite and respectful without saying a word
- What you must avoid doing at all costs
- And much more
Retail Skills Academy:
This course forms part of the “Retail Skills Academy”, an online training programme consisting of 18 online training sessions that you can take from the comfort of your own desktop, mobile or tablet. The main purpose of the Retail Skills Academy is to provide a firm foundation of the key skills required in a modern retail setting.
To achieve the Academy certificate, you must complete all 18 sessions (within a 12 week period) and request/complete the end of programme assessment which consists of 30 multiple choice questions.
All 18 courses are available individually and also as a “complete” Retail Skills Academy package (which represents best value for those wishing to complete the full programme).
The sessions are practical and interactive and will get you engaged from the outset.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]