You will explore the link between customer service and customer satisfaction, using examples to identify good and poor practice, and identify some of the skills that you need to deliver good customer service.
Finally, you will consider how these skills can be used to good effect when customers make contact – such as in person, by telephone, by letter or electronic means (including social media).
This e-learning course is CPD approved.
A CPD Certified Online Course
This course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure the integrity and quality by the CPD Certification Service.
At the end of the course you will be able to:
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard