On completion of this module learners will be able to:
- Recognise why they need a Customer Care Programme
- Have a plan of campaign to install a Customer Care Programme in their company
- Understand Customer Care skills and how to use them
- Develop a complaints handling procedure that strengthens the bond between their company and their customers
Sections within the module include:
- Objectives of the module
- Why does your company need customer care?
- Why does poor customer care happen?
- Your campaign plans
- Customer Care Skills
- Handling Complaints
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. This course averagely contributes to 3 hours towards your CPD.
On completion of this course you will be able to download a certificate of completion
Approximately 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.
This module is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day.
“Well thought out, easy for people to understand and follow.” KJ
“A better understanding on how first impressions count.” NA
“Though it was a lot to take in, it was easy to navigate through and understand the course. I realised I had learned a lot about customer care within a short time. Very interesting course.” PW
10 to 49 users – 10% discount
50 to 99 users – 20% discount
100 to 249 users – 33% discount
250 to 499 users – 50% discount
500 to 999 users – 60% discount
1000 to 1999 users – 75% discount
2000+ users – 80% discount
To find out about discounts on mixed course purchases please phone a customer advisor on 0844 854 9218.
Discounts are calculated during the checkout process.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]