Customer Care


Price is per online user of this course. UK buyers pay £36 including VAT.

Virtually everyone has had at least one experience of poor Customer Care, be it from rude or unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay.

Obviously there are examples of outstanding Customer Care but unfortunately these can seem to be the exception rather than the rule. What often frustrates customers is the fact that many of these grievances could be so easily avoided with thought, planning and training. This module is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them.

See below for further information.

Sold By: Virtual College


Course Objectives

On completion of this module learners will be able to:

  • Recognise why they need a Customer Care Programme
  • Have a plan of campaign to install a Customer Care Programme in their company
  • Understand Customer Care skills and how to use them
  • Develop a complaints handling procedure that strengthens the bond between their company and their customers

Lesson Plan

Sections within the module include:

  • Objectives of the module
  • Introduction
  • Why does your company need customer care?
  • Why does poor customer care happen?
  • Your campaign plans
  • Customer Care Skills
  • Handling Complaints

AccreditationCPD Certified

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. This course averagely contributes to 3 hours towards your CPD.


On completion of this course you will be able to download a certificate of completion


Approximately 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This module is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day.


“Well thought out, easy for people to understand and follow.” KJ

A better understanding on how first impressions count.” NA

Though it was a lot to take in, it was easy to navigate through and understand the course. I realised I had learned a lot about customer care within a short time. Very interesting course.” PW


10 to 49 users – 10% discount

50 to 99 users – 20% discount

100 to 249 users – 33% discount

250 to 499 users – 50% discount

500 to 999 users – 60% discount

1000 to 1999 users – 75% discount

2000+ users – 80% discount

To find out about discounts on mixed course purchases please phone a customer advisor on 0844 854 9218.

Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information







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