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Customer Service Strategy: Customer Journeys

This online course aims to help you increase sales through a better understanding of your customers.

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

See below for further information.

Sold By: The Expert Academy

Description

Course Content

This online customer journey online course explains:

  • What customer experience means
  • The 6 key elements of a great customer experience
  • Common mistakes businesses make
  • How to apply each element in business for fast, profitable, sustainable growth.
Course Objectives

By the end of this customer experience online course you will:

  • Understand what areas of business impact the customer experience
  • Know the 6 key elements of a great customer experience.
Who is Nigel Greenwood?

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Course Modules
  • Introduction
  • Preparing to map the customer journey
  • The customer journey mapping workshop
  • How to design your customer journey map
  • How to use the customer journey map to identify what changes to make
  • Delivering change
  • Summary and final thoughts
Course Duration

30 minutes

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

  • User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
  • Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
  • Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
  • Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
  • Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

Access Duration

Suitable Devices

Available for immediate enrolment

Yes

Course Duration in Minutes

You will be able to access the course for 12 months.

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

Once you have completed your course you will be able to download a certificate.

Your certificate will be available to download from your Online Training Academy Dashboard.

£19.99

£16.66 excluding VAT

View price in your currency

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