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Customer Service Diploma - CPD Certified
Price is per online user of this course. Applicable VAT added.
Customer services jobs are becoming ever more in demand. As online sales have increased consumers now demand better service from the companies that they deal with or they are likely to take their business elsewhere. As such now is a great time to find work in the customer services sector.
The online Customer Service Diploma will guide you through all aspects of customer service from serving them face-to-face through to telephone and internet customer service.
The course takes about 7 hours to complete and will give you an end of course diploma qualification that your employer can verify via our website.
Module 5 : Customer Retention: How to Get Them Back
Module 6 : Face to Face Customer Service
Module 7 : Telephone Customer Service
Module 8 : Electronic Customer Service
Module 9 : Rescuing Difficult Customers
Module 10 : Escalation
Module 11 : Make an Impression Every Time
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218. Discounts are calculated during the checkout process.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected].
Please note that there may be similar courses available with immediate access elsewhere on our site.
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