You will learn:
- Module 1: Understanding Customer Services
- Module 2 : The Customer
- Module 3 : Attitude Is Everything
- Module 4 : Caring For Your Customer’s Needs
- Module 5 : Customer Retention: How to Get Them Back
- Module 6 : Face to Face Customer Service
- Module 7 : Telephone Customer Service
- Module 8 : Electronic Customer Service
- Module 9 : Rescuing Difficult Customers
- Module 10 : Escalation
- Module 11 : Make an Impression Every Time
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218. Discounts are calculated during the checkout process.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected].