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Customer Service Diploma - CPD Certified

Customer services jobs are becoming ever more in demand. As online sales have increased consumers now demand better service from the companies that they deal with or they are likely to take their business elsewhere. As such now is a great time to find work in the customer services sector.

The online Customer Service Diploma will guide you through all aspects of customer service from serving them face-to-face through to telephone and internet customer service.

The course takes about 7 hours to complete and will give you an end of course diploma qualification that your employer can verify via our website.

See below for more information.

Sold By: Be-a Education Ltd


Course Content

You will learn:

  • Module 1: Understanding Customer Services
  • Module 2 : The Customer
  • Module 3 : Attitude Is Everything
  • Module 4 : Caring For Your Customer’s Needs
  • Module 5 : Customer Retention: How to Get Them Back
  • Module 6 : Face to Face Customer Service
  • Module 7 : Telephone Customer Service
  • Module 8 : Electronic Customer Service
  • Module 9 : Rescuing Difficult Customers
  • Module 10 : Escalation
  • Module 11 : Make an Impression Every Time


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218. Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected].

Additional information

Access Duration: Unlimited

Accreditation/Endorsements: Continuing Professional Development Accreditation Service (CPD)

Level: Diploma

Suitable Devices: PC, Tablet & Phone


There are no FAQs for this course.

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