Learning objectives

An Understanding of your Role

• Work in ways that have been agreed with your employer
• Understand working relationships in health and social care
• Working in partnership with others
• Demonstrate behaviours, attitudes and ways of working that can help improve partnership working

Your personal development

• Agree a personal development plan
• Develop your knowledge, skills and understanding

Duty of Care

• Define “duty of care”
• Understand support available for addressing dilemmas that may arise about duty of care
• Deal with comments and complaints

Equality and Diversity

• Understand the importance of equality and inclusion
• Work in an inclusive way
• Access information, advice and support about diversity, equality and inclusion

Work in a Person-Centred Way

• Understand person centred values
• Understand working in a person centred way
• Demonstrate awareness of the individual’s immediate environment and make changes to address factors that may be causing discomfort or distress
• Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
• Support individuals to minimise pain or discomfort
• Support the individual to maintain their identity and self-esteem
• Support the individual using person centred values

Communication

• Understand the importance of effective communication at work
• Understand how to meet the communication and language needs, wishes and preferences of individuals
• Understand how to promote effective communication
• Understand the principles and practices relating to confidentiality
• Use appropriate verbal and non-verbal communication
• Support the use of appropriate communication aids/technologies

Privacy and Dignity

• Understand the principles that underpin privacy and dignity in care
• Maintain the privacy and dignity of the individual(s) in their care
• Demonstrate that the privacy and dignity of the individual is maintained at all times being in line with the person’s individual needs and preferences when providing personal care.
• Demonstrate that the privacy and dignity of the individual is maintained at all times being in line with the person’s individual needs and preferences when providing personal care.
• Explain why it is important not to disclose anything about the individual that they may wish to be kept private, unless it is appropriate to do so.
• Report any concerns they have to the relevant person
• Support an individual’s right to make choices
• Support individuals in making choices about their care
• Understand how to support active participation
• Support the individual in active participation in their own care

Fluids and Nutrition

• Understand the principles of hydration, nutrition and food safety
• Support individuals to have access to fluids in accordance with their plan of care
• Support individuals to have access to food and nutrition in accordance with their plan of care

Awareness of Mental Health, Dementia and Learning Disability

• Understand the needs and experiences of people with mental health conditions, dementia or learning disabilities
• Understand the importance of promoting positive health and wellbeing for an individual who may have a mental health condition, dementia or learning disability
• Understand the adjustments which may be necessary in care delivery relating to an individual who may have a mental health condition, dementia or learning disability
• Understand the importance of early detection of mental health conditions, dementia and learning disabilities
• Understand legal frameworks, policy and guidelines relating to mental health conditions, dementia and learning disabilities

Safeguarding Adults

• Understand the principles of Safeguarding Adults
• Reduce the likelihood of abuse
• Respond to suspected or disclosed abuse
• Protect people from harm and abuse locally and nationally

Safeguarding Children

• How to identify a child in need of help
• The signs of abuse to look out for
• The process to follow if you think a child is being abused

Basic Life Support

• Provide basic life support

Health and Safety

• Understand my own responsibilities and the responsibilities of others relating to health and safety in the workplace
• Understand Risk Assessment
• Move and assist safely
• Understand procedures for responding to accidents and sudden illness
• Understand medication and healthcare tasks
• Handle hazardous substances
• Promote fire safety
• Work securely
• Manage stress

Infection Prevention and Control

• Prevent the spread of infection

Handling Information

• Handling information

Entry requirements

There are no entry requirements.

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard