Telephone Manner


Price is per online user of this course. Applicable VAT will be added.

This module explores using the telephone in the workplace and how to answer and make calls professionally. You won’t always have the knowledge or information to be able to help a caller with their enquiry and so this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression, this module will help you to make it a good one.

See below for further information.

Sold By: Core Learning Services (026)


Course Objectives:

On completion of this course you will have explored

  • Explore using the telephone in the workplace and how to answer and make calls professionally
  • How to deal with transferring calls, taking messages to putting the customer on hold


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email

Additional information






Available for immediate enrolment



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