Description
Course Objectives:
Communicating with the Customer:
Understanding different types of written communication, and the language that works best
Realising your responsibility as a communicator
Improving your questioning technique
Using summaries and repetition to show you understand
Using networking to establish long-term customers
Using the Internet for networking
Managing Yourself:
Devising a personal development plan
Set personal objectives
Discover barriers to achieving personal targets and how to overcome them
Learn how to give and receive formal and informal feedback
Defining the sales team
Find out about the benefits of team selling
Learn the stages of team development
Identify reasons for managing your time
Prioritise tasks
Understanding Your Customer:
Appreciating the factors that affect buyers in different selling situations
Identify the different factors influencing the buying process
Finding out about your customer
Learn the importance of the Decision Making Unit
Finding out what motivates the buyer
Learn what a buyer looks for in a supplier
Know the importance of customer care
Gathering and analysing customer feedback
Learn how to act on customer feedback
Understand Extension selling, Cross selling and Up selling
Discounts
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
Payment Options
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]
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