Description

Course Content

Do you love objections?

The answer is likely… NO.

Most new salespeople hate objections, but the most successful sales professionals understand that objections are a normal part of the sales process and need not be feared.

In this session we take a close look at why objections are nothing to worry about and learn strategies to address and overcome virtually any objection.

Topics covered include:

• The single most important attribute when dealing with objections
• How to immediately disarm the customer after an objection
• How to distinguish between real and “fake” objections
• And much more…

Retail Skills Academy:

This course forms part of the “Retail Skills Academy”, an online training programme consisting of 18 online training sessions that you can take from the comfort of your own desktop, mobile or tablet. The main purpose of the Retail Skills Academy is to provide a firm foundation of the key skills required in a modern retail setting.

To achieve the Academy certificate, you must complete all 18 sessions (within a 12 week period) and request/complete the end of programme assessment which consists of 30 multiple choice questions.

All 18 courses are available individually and also as a “complete” Retail Skills Academy package (which represents best value for those wishing to complete the full programme).

The sessions are practical and interactive and will get you engaged from the outset.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected].