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Description
Non-verbal communication is the transfer of information through physical signals, such as eye contact, facial expressions, gestures, posture and body language. Understanding and interpreting non-verbal signals is a critical sales skill.
This online course was created for salespeople by salespeople to provide you with the essential sales skills and techniques you need to overcome the daily challenges you face.
A CPD Certified Online Course
This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure the integrity and quality by the CPD Certification Service.
Learning objectives
By the end of the course, learners will be able to:
- Discover what non-verbal communication is in sales and why it is important;
- Examine the context and meaning behind non-verbal gestures and actions;
- Distinguish between positive and negative body language;
- Discover effective methods for utilising non-verbal communication in a virtual setting;
Entry requirements
There are no entry requirements
Course assessment and certification
The candidate must pass the final assessment, however if failed the course content can be revisited and the final assessment re-attempted. On successful completion of the final assessment a downloadable certificate is immediately available.
