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Name: Managing Conflict in the Workplace
SKU: cl52691
Availability: InStock

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Managing Conflict in the Workplace

This engaging and interactive online course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity.

See below for further information.

Sold By: Kallidus

Description

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation.

In this e-learning course managers and leaders will learn how to identify the causes of conflict before trying to mediate. How to resolve conflicts and explore strategies that help restore unity.

Target Audience:

Managers and Team Leaders.

Learning objectives

Learners will be able to:

Understand what causes workplace conflict and how it affects teams
Identify ways to communicate effectively to resolve conflict
Explain how to remain calm and professional during conflict
Describe how to work with others to find positive solutions

Entry requirements

There are no entry requirements

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

Additional information

Access Duration: 12 months

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Pass Final Test, Visit All Pages

Course Duration in Minutes: 12

Course Publisher: Kallidus

Language: English, Google Translate

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

Video: Yes

After purchasing the course online what happens?

After placing your order online you will receive the following emails;

Purchase Receipt Email
Account Confirmation Email
Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

How long will I have access to the online course?

You will be able to access the course for 12 months.

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Managing Conflict in the Workplace