managing conflict and resiliense

Managing Conflict and Resilience In Action


Price is per online user of this course. EU applicable VAT added.

After completing this online course you will better be able to demonstrate what body language to avoid during conversations and techniques to use to deal with them and create a rapport with customers. This course is particularly aimed at those who work in a customer facing role and regularly come into contact with clients and may occasionally experience conflict.

See below for further information.


Sold By: Core Learning Services

Product Description

Course Overview

On completion of this course you will be better able to:

  • Demonstrate what body language to avoid during conversations
  • Demonstrate the techniques to use to deal with challenging conversations
  • Create a rapport when dealing with customers
  • Avoid conflict


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 85 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]


Additional Information




Professional Development




6 months


Online Course

Available for immediate enrolment



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