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Name: Hospitality - Handling Customer Problems Positively
SKU: 25342
Price: 12.00 GBP
Availability: InStock

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Hospitality Handling Customer Problems Postively Online Course

Hospitality - Handling Customer Problems Positively

£12.00

When a customer has a negative experience, however small it may be it can affect their experience. Handling problems positively is critical to delivering great customer service. This online course explores how customer problems may occur and using the behaviour cycle encourages learners to think why customers may react in different ways when situations occur. A 7 step approach to resolving customer problems and referring problems to managers is thoroughly discussed using many specific hotel scenarios with the message of prevention often being better than cure!

This online course is CPD Certified and endorsed by the Institute of Hospitality.

See below for further information.

Sold By: Core Learning Services (023)

Categories: Critical Thinking & Problem Solving (SS), Customer Service (HC), Fire Safety, Hospitality and Catering, Soft Skills Tags: customer complaints, customer problems, dealing with complaints

Description

Course Objectives

This hospitality online course on customer service covers the following objectives;

Identify why customers complain and how they might feel
State the 7 steps to positive problem handling and how they are used effectively
Consider positive actions to solve customer problems

Course Audience

Designed for all operational ‘front facing’ hotel staff.

The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews.

Course Duration

60 minutes

Institute of Hospitality

This online course is endorsed by the Institute of Hospitality (IoH). The IoH is the leading professional body for hospitality professionals. They promote professionalism in the hospitality industry through lifelong learning.

A CPD Certified Course

This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure integrity and quality by the CPD Certification Service.

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

Additional information

Subject	Hospitality and Catering
level	Professional Development
mobile-compatible	Yes – tablets only
Available for immediate enrolment	Yes

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FAQs

How long will I have access to the online course?

You will be able to access the course for 12 months.

After purchasing the course online what happens?

After placing your order online you will receive the following emails;

Purchase Receipt Email
Account Confirmation Email
Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

Will I receive a certificate?

Once you have completed your course you will be able to download a certificate.

Your certificate will be available to download from your Online Training Academy Dashboard.