Essential Communication

£15.00

Price is per online user of this course. EU applicable VAT is added.

This course contains the following 5 modules:

Active Body Language: In this module you will learn how you can use your own body language to actively support and enhance communications. Active Body Language Summary: In this module you will learn how you can use your own body language to actively support and enhance communications. Active Listening: This module will introduce you to the skills required for effective listening and responding. This is essential because, although we can usually hear what people say, we don’t always pay attention to how they say it.  Questioning: This module will show you how to use questions in a sensitive and focussed way to achieve your objectives and gather the information that you need in a variety of situations. Speaking and Hearing: This module is an introduction to the factors that affect how we express ourselves and what we actually hear when we listen to others.

See below for further information.

Sold By: Core Learning Services (022)

Description

Course Objectives

Participants will acquire the following knowledge and skills

Active Body Language:

  • Know what to look for when observing people’s body language
  • Know how to respond to body language
  • Understand how to use body language
  • Understand the importance of effective body language
  • Know the SOLER guidelines
  • Know how to calm situations

Active Body Language Summary:

  • Know what to look for when observing people’s body language
  • Know how to respond to body language
  • Understand how to use body language
  • Understand the importance of effective body language
  • Know the SOLER guidelines
  • Know how to calm situations

Active Listening:

  • Understand what is involved in listening
  • Appreciate the importance of listening
  • Know how to be a good listener
  • Be able to identify the facts and feelings the speaker is communicating
  • Be able to encourage the speaker
  • Learn to follow the listening framework
  • Know what Empathic listening is and understand its importance

Questioning:

  • Understand how to question
  • Know what to ask
  • Know why to ask questions • Be able to set objectives • Know which type of questions to ask • Know what types of questions to avoid

Speaking and Hearing:

  • Understand the importance of listening
  • Know the types of language to avoid to achieve a common understanding
  • Understand how to use body language

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

Available for immediate enrolment

Yes

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