Description

Course Content

This course consists of four modules:

Module 1 – Head in the Sand – tackling difficult conversations

Does not having them stress you out? This topic will help you to uncover your avoidance tactics and REAP the rewards of hitting the conversations you dread head on. This topic will help you:

• Define “difficult conversations” with examples
• Prepare for difficult conversations
• Follow through a process for having a difficult conversation
• Describe the key skills required to have a successful conversation
• Identify the most common mistakes in having difficult conversations

Module 2 – It’s what you don’t say – understanding body language

The way we move our body and the way we say things adds meaning and emphasis to the words we speak. This topic will help you:

• Identify the different types of non-verbal communication
• Describe why non-verbal communication matters in general, and in the workplace
• Explain the role of non-verbal communication
• Promote self-awareness; understand how to manage non-verbal communication
• Explain how to read non-verbal communication in other people.

Module 3 – Two ears One Mouth – Developing your Listening Skills

In our fast-paced world we may not believe there’s time to listen. But listening effectively can save a lot of wasted time. Try this topic to find out the listening mistakes you make and how to put them right.  The module will:

• Explain why it is important to listen effectively
• Identify specific strengths and weaknesses in listening skills
• Know the four elements of effective listening
• Describe an appropriate environment for effective listening
• Identify the correct thinking style for effective listening
• Describe the emotional aspects of effective listening
• Describe the key actions that result in effective listening

Module 4 – I Like Talking to You – Building conversational skills

Compete against three other contestants to uncover the five top tips for building an immediate rapport with people you’ve never met before.  This module will:

• Describe the benefits of building rapport in a range of contexts
• Explain how to make a positive first impression
• Describe ways to find common ground
• Explain the importance of active listening and non-verbal communication
• Promote self-awareness; understand how your emotions and reactions can influence others
• Explain how and when to lead the conversation

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected].