This six-unit CPD Certified e-Learning course has been designed to provide the learner with an understanding of Behaviours that Challenge for Managers within Health and Social Care. The six units can be undertaken in any order and the learner must successfully pass the knowledge check to gain certification.
This Challenging Behaviour for Managers online training is intended to ensure that:
- There is consistency in the interest of all concerned.
- Learners understand that the organisation has a duty to ensure that it is meeting its obligation in a non-confrontational, safe environment where calmness and reason prevail.
During this online course on challenging behaviour for managers you will;
- Explore your understanding of what constitutes challenging behaviours
- Identify what might trigger challenging behaviour
- Develop an understanding of the theory of de-escalation – why do we need this skill?
- Recognise the causes and signs of escalation
- Identify the right time to intervene
- Explore the benefits of various conflict management strategies within the Kilmann grid
- Develop additional communication and empathy skills
- Recognise how non-verbal communication methods can affect the outcome
- Understand what impact your choices in intervention methods can have on the outcome
- Demonstrate effective de-escalation techniques
- Identify the benefits of learning from conflict
- Understand the additional requirements and responsibilities for anyone in a management position
- Explore what is expected from members of your staff team when dealing with challenging behaviours
- Recognise the approach to take when dealing with poor practice
This CPD Certified online course duration is approximately 2 hours and 10 minutes.
Skills for Care
This online course is from a Skills for Care Centre of Excellence for e-Learning. Skills for Care is the employer-led strategic body for workforce development in social care for adults in England. Their Centre of Excellence award is for ‘exemplary practice going above and beyond, constantly evolving to meet the needs of adult social care and being innovative in the delivery to ensure the needs of the learners are met’.
A CPD Certified Course
This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure integrity and quality by the CPD Certification Service.
This online course contains the following content functionality to help the learner become immersed and to reinforce their learning:
- Drag and drop words – to complete sentences.
- Drag and drop reordering – reorder the following steps according to said policy.
- An assorted array of “custom pages” i.e. scene exploration and “gamified” scenarios.
In addition to this the side panel of the course contains information that is always at hand for the user:
- A help menu
- Notes – this is where the user can make notes during the course and can then download them
- Legal information
- A glossary
- Specific course information
Payment Options and Discounts
For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].
Purchasing Options for your Organisation
We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:
- User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
- Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
- Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
- Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
- Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;
For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.