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Telephone Manner

This online course explores using the telephone in the workplace and how to answer and make calls professionally.

See below for further information.

Sold By: Access Group

Description

You wont always have the knowledge or information to be able to help a caller with their enquiry and so this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression, this course will help you to make it a good one.

Learning objectives

By the end of this course, you will be able to:

  • Explore using the telephone in the workplace and how to answer and make calls professionally
  • Explain how to deal with transferring calls, taking messages to putting the customer on hold

Entry requirements

There are no entry requirements.

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

Suitable Devices

Course Duration in Minutes

15

Video

Available for immediate enrolment

Yes

Audio

Accreditation/Endorsements

Language

Completion Criteria

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

£14.40

£12.00 excluding VAT

View price in your currency

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