You wont always have the knowledge or information to be able to help a caller with their enquiry and so this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression, this course will help you to make it a good one.
By the end of this course, you will be able to:
- Explore using the telephone in the workplace and how to answer and make calls professionally
- Explain how to deal with transferring calls, taking messages to putting the customer on hold
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard