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Description
Key Learning Points:
- Learn skills on how to identify the real cause of a problem before thinking of fixing it
- Learn how you can work with your team to generate creative and innovative solutions
- Understand some tricks involved in choosing what to fix first
Target Audience:
Managers and Team Leaders
Learning objectives
Learners will be able to:
- Define a clear end goal for the problem solving using the components of a satisfactory end-state description
- Write a definitive problem statement
- Categorise problems as urgent and/or important
- Encourage analytical thinking in deciding what to solve
- Use 4 key principles of idea generation appropriately: generate many ideas; provoke your thinking; change your perspective; make new connections
- Encourage a divergent thinking style while generating ideas
- Identify any mental blocks to creative thinking and help overcome them
Entry requirements
There are no entry requirements
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard
