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Description
In this e-learning course you will learn about identifying the real cause of a problem before thinking about fixing it. How to work with your team to generate creative and innovative solutions and understand some tricks involved in choosing what to fix first.
Target Audience:
Managers and Team Leaders.
Learning objectives
Learners will be able to:
- Define a clear end goal for the problem solving using the components of a satisfactory end-state description
- Write a definitive problem statement
- Categorise problems as urgent and/or important
- Encourage analytical thinking in deciding what to solve
- Use 4 key principles of idea generation appropriately: generate many ideas; provoke your thinking; change your perspective; make new connections
- Encourage a divergent thinking style while generating ideas
- Identify any mental blocks to creative thinking and help overcome them
Entry requirements
There are no entry requirements
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard
