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Sales Skills


Price is per online user of this course. EU applicable VAT is added.

This course contains the following 3 modules on the following:

Communicating with the Customer: Communication is the key to a sale; this course teaches the learner the different types of communication and how to use them to their advantage. At the end of this course the learner will be able to apply your understanding of communication and active listening to build productive, long-term business relationships.

Managing Yourself: Anyone who has been involved in sales for even a short time will know that success does not come overnight. It takes experience, planning, and a lot of determination to be in the right place with the right product or service at the right time. Just getting to meet your customer is much more than a matter of luck. Yet even then, no sale is a foregone conclusion. This course will help the salesperson to master a range of vital skills at all stages of the sales process.

Understanding Your Customer: This course will provide an understanding of how customers reach their buying decisions, helping you to make a professional impression and increasing your chances of success. An effective sales executive not only possesses a good knowledge of sales techniques but also a good knowledge of buyers and markets. Understanding the way buyers think can give you a huge advantage when attempting to make and follow up a sale.

See below for further information.

Sold By: Core Learning Services (022)


Course Objectives:

Communicating with the Customer:

Understanding different types of written communication, and the language that works best
Realising your responsibility as a communicator
Improving your questioning technique
Using summaries and repetition to show you understand
Using networking to establish long-term customers
Using the Internet for networking

Managing Yourself:

Devising a personal development plan
Set personal objectives
Discover barriers to achieving personal targets and how to overcome them
Learn how to give and receive formal and informal feedback
Defining the sales team
Find out about the benefits of team selling
Learn the stages of team development
Identify reasons for managing your time
Prioritise tasks

Understanding Your Customer:

Appreciating the factors that affect buyers in different selling situations
Identify the different factors influencing the buying process
Finding out about your customer
Learn the importance of the Decision Making Unit
Finding out what motivates the buyer
Learn what a buyer looks for in a supplier
Know the importance of customer care
Gathering and analysing customer feedback
Learn how to act on customer feedback
Understand Extension selling, Cross selling and Up selling


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information





Available for immediate enrolment



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