UK: 0844 854 9218 | International: +44 (0)1488 580017
Description
UK Licensing Regulations require appropriate managers to hold a personal licence and delegate responsibility. Therefore, it is critical that operational staff fully understand their legal responsibilities when serving alcohol, as well as the consequences of breaking legislation. From a manager’s perspective, confidence in delegating responsibility to team members is key — after all, it’s their license at risk.
This Licensing Awareness for Operational Staff online course is not the full Personal Licence course which must be undertaken by Premises Supervisors and other key Managers and is available through endorsed providers.
Sections include:
- Licensing & Consumer legislation
- Weights & Measures
- Age Verification
- Handling intoxicated customers
- Drug Awareness
The course is delivered fully online and is split into five highly interactive sections. Learners will engage with lots of questions and activities that use real hospitality situations and finish with a quiz to ensure points are remembered and understood. The course may be completed in short sections over a period of time or all at one go! In addition, there are links to websites and documents that can be used to research further learning.
Course Audience
The Licensing Awareness online course is designed for all operational staff in hotels, restaurants and bars to ensure they are aware of all Licensing regulations and how they effect the business. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.
Institute of Hospitality
This online course is endorsed by the Institute of Hospitality (IoH). The IoH is the leading professional body for hospitality professionals. They promote professionalism in the hospitality industry through lifelong learning.
Learning objectives
By the end of the course, learners will be able to:
- Identify key legislation that effects licensed premises
- Identify legal measures for alcoholic drinks
- Describe how to carry out age checks
- Identify indicators of excessive alcohol
- Describe the action you would take when dealing with disorderly customers
- Recognise signs of drug misuse on the premises
Entry requirements
There are no entry requirements.
Course assessment and certification
At the end of the course, learners complete a 20-question quiz in the same style as the learning activities (drag-and-drop, single choice, multiple choice). The pass mark is 80%, with unlimited retakes available. A completion certificate is issued once the course is passed.
