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Sale!

Customer Service: How to Deal With Customer Complaints and Improve Your Business with Nigel Greenwood

£10.00 £5.00

Price is per online user of this course.  Applicable VAT will be added.

Most of us see customer complaints as a necessary evil which needs to be dealt with as quickly as possible and dismissed.

But this is wrong. Customer complaints, when dealt with correctly, can not only turn customer complainers into customer advocates, but also give you the opportunity to redesign your business to better suit your customer needs.

See below for further information.

Sold By: The Expert Academy

Description

Course Overview

By embracing negative feedback from customers you can grow sales and outperform the competition.

This concise 18 minute, three part course will teach you:

  • Why You Should Welcome Customer Complaints
  • How You Should Handle Customer Complaints
  • How You Can Improve Your Business Based On Customer Complaints

By the end of it you will be able to take customer complaints and turn them into a competitive advantage for your business.

Who is Nigel Greenwood?

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Course Duration

18 minutes

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

  • User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
  • Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
  • Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
  • Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
  • Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

Additional information

Subject

resource-type

online-access-duration

mobile-compatible

Available for immediate enrolment

Yes

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