This course is divided into five modules to cover the most important aspects of communication at work. These are:
The Communication Process
This module aims to help you improve your communication with the people you work with. It provides a grounding in the principles and practice of effective communication which includes understanding body language and active listening and questioning techniques.
This helps you understand the basic principles of effective writing and gives you the confidence to put your thoughts and ideas into words. It outlines the importance, and different forms, of effective business communication and how to choose the right one to use in different situations.
Presenting accurate and relevant information can save you time and money. This module aims to support you make clear and comprehensive briefs for a wide range of situations and develop the skills to present them successfully. In addition it shows you how to receive feedback from briefings and use this constructively.
Influencing and Negotiating
Managers often need to persuade and negotiate as part of their communications with other people. This module provides a useful overview of the factors and techniques that will help you to achieve a positive and equitable outcome.
Producing Project Reports
This provides a solid introduction for anyone involved in the report-writing process. It outlines how to plan and write an effective report with confidence.
- Case study format with basic exercises and helpful feedback
- Audio soundtrack delivering most of the content, with simple graphics and on-screen text summarising the key points
- Printable transcript of each screen’s audio component for future reference
- Lots of different question types to check your understanding
- Look up unfamiliar business terms in the glossary and an alphabetical list of business “thought leaders”
- Resources section featuring links to useful online business resources
The course will take between 5-7 hours to complete
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]