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Health and Wellbeing Online Training

Caring for Vulnerable Customers

This online course will examine how to identify a vulnerable customer and how to consider making the appropriate allowances for their specific needs.

See below for further information.

Sold By: Access Group

Description

Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate culture. How a company takes care of customers at a disadvantage reflects on its values and position in the marketplace.

Learning objectives

At the end of the course you will be able to:

Entry requirements

There are no entry requirements.

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

Additional information

Accreditation/Endorsements: Continuing Professional Development Accreditation Service (CPD)

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Visit All Pages

Course Duration in Minutes: 15

Language: English

Suitable Devices: PC, Tablet & Phone

Video: Yes

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

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