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Description
This online course equips Front of House teams with the knowledge and skills to handle allergen queries professionally. Learners will understand the difference between an allergy and an intolerance, explore the 14 major allergens and where they may be hidden in dishes, and learn how to respond positively to customer questions. Practical guidance is included on recognising allergic reactions, taking appropriate action, and applying safe working practices such as correct use of serving utensils. Importantly, it reinforces that customers may be allergic to any food, so every query must be taken seriously.
The course also looks at wider special dietary needs, from health related requirements (e.g. diabetes, lactose intolerance, pregnancy) to religious and moral considerations (halal, kosher, vegetarianism). By the end, team members will feel confident in supporting guests respectfully and professionally, ensuring both safe and excellent service.
Key benefits of this module:
- Learn the 14 major allergens and hidden sources
- Recognise allergic reactions and respond appropriately
- Understand legal responsibilities under allergen legislation
- Handle customer questions with confidence and professionalism
- Build awareness of wider health, religious and lifestyle dietary needs
Format
Learners will engage with videos, case studies, questions, and activities that use real hospitality situations and finish with a quiz to ensure points are remembered and understood. The course may be completed in short sections over a period of time or all at one go! In addition, there are links to websites and documents that can be used to research further learning.
Modules include:
- Introduction to Allergens & Intolerances
- The 14 Key Allergens
- Think allergen!
- Responding to Customers
- Allergic reactions
- Special Diets & Lifestyle Choices
Institute of Hospitality
This online course is endorsed by the Institute of Hospitality (IoH). The IoH is the leading professional body for hospitality professionals. They promote professionalism in the hospitality industry through lifelong learning.
A CPD Certified Course
This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure integrity and quality by the CPD Certification Service.
Learning objectives
By completing this training, learners will be able to:
- Identify the 14 major allergens and foods that contain them
- Identify key allergic reactions and the action you should take
- State the action to take if you do not know the answer to a customer question
- Identify special dietary requirements customers may have
Entry requirements
There are no entry requirements.
Course assessment and certification
At the end of the course, learners complete a 22-question quiz in the same style as the learning activities (drag-and-drop, single choice, multiple choice). The pass mark is 80%, with unlimited retakes available. Certificates are available instantly upon passing.
Post-Course Action Plan
Learners can download our unique actions plans from within the module and complete. A series of questions asks learners to apply the information in the module to their workplace to identify the specific procedures they should follow and identify areas where they need further information or training. Managers can use the action plans to discuss with individuals and organise additional information and training to ensure all the team are confident with the Safety procedures.
