Description

Course Overview

Session 1: Essential Communication Skills

You will learn:

• A definition of communication in business
• Examples of how people see things from different perspectives
• The skills of face-to-face communication
• A model for communicating effectively
• Using your satellite navigation system of communication
• How matching and mirroring creates bonds between people
• How pacing and leading creates progress in relationships
• How filters affect our belief systems
• The effective use of deletion, distortion and generalisation filters
• The three skills in the art of persuasion
• How to express your ideas through images and emotion

Session 2: Advanced Communication Skills

You will learn:

• A definition of advanced communication and how advanced communicators differ from the norm
• How we communicate thoughts from ourselves to another person and how that process could go wrong
• How our senses are used to assimilate information
• How information is monitored and assessed as we receive it and interpret it
• What we do with information that we receive
• How to identify the thinking patterns of other people by watching their eye movements
• The words that advanced communicators use to send and receive messages
• How ‘artfully vague’ language can create a higher level of understanding between people

Session 3: Building High Performance Teams

You will learn:

• Why teams sometimes fail to work effectively
• How to assess your team’s strengths and development areas
• Why long term goals are essential for highly motivated teams
• The Tuckman model of team development
• The Situation leadership model and how it fits with team development
• The seven characteristics of high-performing teams

Session 4: Effective Coaching Skills

You will learn:

• A definition of coaching for businesses
• Two tried and tested coaching models
• How to apply the coaching continuum to assess when and how to coach effectively
• How to ensure coaching sessions are effectively applied by the coachee
• How to give quality feedback when coaching
• The skills needed to coach in a team environment
• The skills of great coaches, including questioning and listening, reframing and clarification

Session 5: Delegation Skills

You will learn:

• A clear definition of delegation’s purposes and benefits
• Why some managers fail to delegate effectively
• Five must-ask questions for yourself before delegating
• What skills the person needs in order to be delegated to
• A series of ideas on how to delegate effectively
• Some situations that you might encounter, like “I don’t have time to do this”
• Why some people are unwilling to accepted delegated responsibility and what to do about it
• What to do after you’ve delegated tasks
• How to evaluate the results of delegated tasks
• The next steps to delegate effectively

Session 6: Emotional Intelligence

You will learn:

• What exactly EQ is, and how it’s defined in business
• Several business cases that clarify the results of Emotional Intelligence
• How the brain is set up to use emotions and the basics of understanding the emotional brain
• The five stages that make up emotional intelligence
• The competencies for effective application of EQ
• How to put highly-developed EQ skills into practice

Session 7: Leadership Styles

You will learn:

• Four styles that are used in business today: Autocratic, Democratic, Bureaucratic and Charismatic
• The advantages, disadvantages and uses of each of the styles
• Six ’emotional styles’ and when to use them
• The benefits of choosing a specific style and the results you can expect

Session 8: Management versus Leadership

You will learn:

• The characteristics of a leader and a manager
• What’s the main differences are between the two
• Different facets of management at different planes of the organisation
• The concept of SuperLeadership
• Results-oriented management
• The guidelines making up situational leadership
• Different ways to improve your management and leadership styles, including developing your personal brand, emotional intelligence, developing leadership skills, inspiring, energising and encouraging others

Session 9: Managing Change

You will learn:

• How to create the future by managing change
• The stimulus-response model of change
• A real example of how change affected a whole nation
• The reality of change – how Hertzberg and Maslow’s theories account for most of our behaviour and attitudes to change
• Six questions that facilitate change
• External drivers to change, including the PESTLE model
• Methods of dealing with resistance to change
• Tips for making change a reality
• Tips for setting and communicating the vision of change
• A six-step process for driving change forward within your business

Session 10: Managing Performance

You will learn:

• Why employees would not perform adequately
• How to define the purpose, duties and responsibilities of the employee
• How to define performance goals and measurable outcomes
• How to run a performance development meeting
• How to deal with attitude problems
• What to do if performance doesn’t improve
• The benefits of performance management
• The benefits of tapping into people’s potential

Session 11: Motivation Masterclass

You will learn:

• What motivation really is
• Hertzberg’s, McClelland’s Maslow’s and Vroom’s ideas
• The drivers of employee motivation
• Why motivation is important
• The four keys to personal drive and motivation
• Putting it into practice
• Creating a vision, empowering, energising, leading and inspiring

Session 12: Effective Time Management

You will learn:

• Is it possible to manage time?
• Four principles of effective use of time
• The time matrix for effective results
• Efficient Self-management tips
• Ideas for managing email effectively

Session 13: Conflict Management at Work

You will learn:

• What is conflict?
• How to resolve conflict
• Resolutions formats for conflict
• Constructive v Destructive behaviours

Session 14: Assessment

Course Duration

5 hours

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

• User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
• Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
• Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
• Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
• Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.