UK: 0844 854 9218 | International: +44 (0)1488 580017
Description
This online performance management training course in solving performance problems forms part of our Leadership & Management series and helps delegates maintain a healthy, problem-solving relationship and ensures the skills necessary to diagnose, plan review solutions and methods of putting this training into practice.
Sections of the course include:
- Maintaining a problem-solving relationship – When the going gets tough, keep the relationship on an adult-adult basis: resist the temptation to blame or complain.
- Diagnosis, planning, review – Using an objective and calm process to diagnose root causes, put solutions in place and review the results.
- Practice – Putting the theory into practice
Learn how to remain calm and professional when dealing with performance issues and learn how to manage your relationship with staff when things go wrong.
Learning objectives
By the end of the course, you will be able to:
- Identify the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
- Adopt a systematic and positive problem solving approach to frame productive meetings
- Manage denial and emotional responses effectively
- Explain the consequences of no or low improvement
- Understand the importance of regular monitoring in sustaining performance improvement
Entry requirements
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available.
