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Managing Conflict Online Course

Managing Conflict in the Workplace

This engaging and interactive online course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity.

See below for further information.

Sold By: Kallidus

Description

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation.

In this e-learning course managers and leaders will learn how to identify the causes of conflict before trying to mediate. How to resolve conflicts and explore strategies that help restore unity.

Target Audience:

Managers and Team Leaders.

Learning objectives

Learners will be able to:

  • Understand the causes of conflict
  • Recognise the impact of conflict on team dynamics
  • Use conflict to positively affect the team
  • Identify individual responses to conflict: compromise, accommodate, compete, collaborate, avoid
  • Develop and use a coping strategy for each response
  • Use a systematic approach to conflict resolution

Entry requirements

There are no entry requirements

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

Additional information

Access Duration: 12 months

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Pass Final Test, Visit All Pages

Course Duration in Minutes: 40

Course Publisher: Kallidus

Language: English, Google Translate

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

Video: Yes

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

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