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Licensing Awareness for Operational Staff
Price is per online user of this course. EU applicable VAT is added.
Licensing Awareness for Operational Staff is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace. The importance of displaying a summary licence, the measures for the range of alcoholic drinks from spirits, beers, wines and fortified wines are discussed along with offering water to customers, age checks and recording refusals. The Licensing Awareness for Operational Staff module also overviews the initial handling of drunk customers, giving accurate descriptions under the Consumer Protection Regulations and the fines that are applicable under licensing regulations
State who may not be served alcohol and the procedure for age checks
Identify legal measures for alcoholic drinks
Identify indicators of excessive alcohol
Describe the action you would take when dealing with violent / disorderly customers
Recognise signs of drug misuse
State the legislation on being smoke free
State why it is important that customers are given accurate information
The Licensing Awareness for Operational Staff module is designed for all operational staff in hotels, restaurants and bars to ensure they are aware of all Licensing regulations and how they effect the business. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]
Please note that there may be similar courses available with immediate access elsewhere on our site.
Average rating of 4.9 out of 5 based on 19 reviews.
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