UK: 0844 854 9218 | International: +44 (0)1488 580017
Description
Course Content
A complaining customer is a great opportunity…
When a customer complains they are dissatisfied with something. If they didn’t complain and just left the store you would never know they were dissatisfied and would likely never see them again.
But they did you the favour of expressing their dissatisfaction.
The rest is up to you.
In this session we will show you the skills and strategies you need to handle any complaint you will encounter in the retail sales environment.
You will learn:
- Why you should apologise – even if you’re not “wrong”
- Why resolving a complaint has “real” value
- What you should, and should not, promise to a customer
- And much more…
Retail Skills Academy:
This course forms part of the “Retail Skills Academy”, an online training programme consisting of 18 online training sessions that you can take from the comfort of your own desktop, mobile or tablet. The main purpose of the Retail Skills Academy is to provide a firm foundation of the key skills required in a modern retail setting.
To achieve the Academy certificate, you must complete all 18 sessions (within a 12 week period) and request/complete the end of programme assessment which consists of 30 multiple choice questions.
All 18 courses are available individually and also as a “complete” Retail Skills Academy package (which represents best value for those wishing to complete the full programme).
The sessions are practical and interactive and will get you engaged from the outset.
Discounts
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
Payment Options
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected].
