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Customer Service Online Training

Fair Treatment of Customers

This online course explains what consumer protection means for UK citizens in the 21st century, and the benefits that can be derived from these regulations.

See below for further information.

Sold By: Access Group

Description

Customers want to do business with people they can trust. The fair treatment of customers should be at the core of every organisation. It continues to detail the legal rights of consumers in the United Kingdom, based on a variety of legislative and statutory instruments and the regulatory bodies that administer and enforce them.

 

Learning objectives

By the end of this course, you will be able to explain:

  • Consumer protection legislation in place to ensure customers are treated fairly

Entry requirements

There are no entry requirements.

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

Additional information

Accreditation/Endorsements: Continuing Professional Development Accreditation Service (CPD)

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Pass Final Test, Visit All Pages

Course Duration in Minutes: 20

Language: English

Suitable Devices: PC, Tablet & Phone

Video: Yes

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

Related products

£14.40

£12.00 excluding VAT

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