Customers want to do business with people they can trust. The fair treatment of customers should be at the core of every organisation. It continues to detail the legal rights of consumers in the United Kingdom, based on a variety of legislative and statutory instruments and the regulatory bodies that administer and enforce them.
By the end of this course, you will be able to explain:
- Consumer protection legislation in place to ensure customers are treated fairly
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard