At the end of this module you will be able to:
- Identify the key differences between assertive and aggressive behaviour
- Explain how to express opinions directly whilst respecting others
- Demonstrate how to make appropriate requests and how to refuse requests with confidence
- Recognise how to manage conflict with sensitivity
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email firstname.lastname@example.org.