Description

This Additional Selling Techniques CPD certified online course has been created by expert trainers to improve performance and effectiveness for those working in the retail environment. It is part of the wider “Retail Skills Academy” programme (see below) and can also be used as a “stand-alone” module for training for this specific topic.

Topics covered in this online course include:

• The anatomy of cross-sells and up-sells
• Why you are doing the customer a disservice by not offering these
• The biggest hurdle you must overcome to add value to your sales
• And much more…

Retail Skills Academy

This course forms part of the Retail Skills Academy, an online training programme consisting of 18 online training sessions that you can take from the comfort of your own desktop, mobile or tablet. The main purpose of the Retail Skills Academy is to provide a firm foundation of the key skills required in a modern retail setting.

To achieve the Academy certificate, you must complete all 18 sessions (within a 12 week period) and request/complete the end of programme assessment which consists of 30 multiple choice questions.

All 18 courses are available individually and also as a “complete” Retail Skills Academy package (which represents best value for those wishing to complete the full programme).

Course Structure

The courses that form part of the Retail Skills Academy use engaging, interactive e-learning, which is delivered at a brisk pace, with a mixture of presenter led training, online presentations, quizzes and exercises. At the end of each Module there’s a 1-page cheat sheet to walk you through exactly what you should do when it’s time to implement the training back in the workplace – after all, that’s when the real work starts!