UK: 0844 854 9218 | International: +44 (0)1488 580017
Description
In this CPD Certified ‘STAIRs Awareness’ course, you will learn to recognise, categorise, and manage these requests, ensuring compliance and building trust with tenants.
A CPD Certified Online Course
This online course has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure the integrity and quality by the CPD Certification Service.
Learning objectives
By the end of the course, you will be able to:
- Explain the purpose and impact of STAIRs
- Identify potential STAIRs requests quickly and accurately
- Categorise and direct requests correctly
- Identify the correct actions to take when receiving a STAIRs request
- Describe how STAIRs works alongside data protection requirements
- Support a positive tenant experience while remaining compliant
Entry requirements
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment (80% pass mark required), a downloadable certificate is immediately available.
