Description
Workplace communication breaks not at delivery, but at interpretation. This online course reveals why messages fail despite good intent, how hidden assumptions distort meaning, and how managers unintentionally weaken clarity. You’ll learn to communicate with precision, balance authority with transparency, and reduce misunderstandings amplified by speed, hierarchy, and AI-driven communication.
Learning objectives
By the end of the course, you will be able to understand:
- Why communication fails,
- What is the assumption trap,
- How to communicate with the right balance
Entry requirements
There are no entry requirements
Course assessment and certification
On completion of the course a downloadable certificate is immediately available





