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Description
Organisations are run on the foundation of Policies & Procedures. Learn about and understand three of the most important employee relations policies: Employee Grievances, Handling Discipline and Dignity at Work.
What will each module cover in this Policies & Procedures online course?
Employee Grievances:
- Distinction between complaint and grievance
- Line managers ownership of employee grievances
- Grievances are felt more in the ‘gut’ than in the ‘head’
- Resolve grievances at lowest level possible
- Resolve grievances as speedily as possible
- Grievance structures and processes
- Consistency of approach is critical
- Proactive approaches to grievance resolution
Handling Discipline:
- Confront disciplinary issues early
- Pre-discipline process
- Consistency of approach
- ‘Red Hot Stove’
- Progressive disciplinary process
- A good disciplinary process
- Disciplinary procedure
- Gross misconduct
- Dismissal process
- Investigation
- Disciplinary hearing prior to dismissal
- Principles of natural justice
Dignity at Work:
- Best Practice Response
- Ways of helping complainant talk directly to perpetrator
- Values and behaviours for future relationship
Learning objectives
By the end of the course, trainees will be able to:
- Use an assertive and consistent approach when dealing with dignity at work issues, grievances and disciplinary situations
- Identify the key concepts of employment legislation
- Explain the concepts of equality and diversity
- Have a working knowledge of employment law as it affects day-to-day management
- Be able to apply best management practice within the law
- Have a working knowledge of key organisational policies & procedures and know where to seek advice and guidance
Entry requirements
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment (80% pass mark required), a downloadable certificate is immediately available.
