Description

A menu sitting on a table is a lost customer service opportunity! The different ways menus are produced impact on how they will be offered from single page to folders. The order taking procedure is looked at in depth including which side to stand on (if there is a choice) and who first? which courses the order is taken for, answering customer questions, the importance of ordering accompaniments, adding drinks or wine and the final check. The modern style of customers ordering themselves at the table is also explored. This leads onto looking at the actual writing of the order if manually; the pad and standard details, using menu abbreviations and tips on writing, from a basic order through to multiple orders. Writing a wine or drinks order is also explored. The module also looks at the principles of electronic ordering, much easier but still needs to be carried out professionally. Each section encourages learners to think of ways they can enhance their skills.

Key benefits of this online course:

• Create a positive impact when presenting menus to customers
• Understand the importance of always presenting a menu whatever the format
• Know which side of the customer to present menus to and actions if unable to follow the general principle
• Be patient with customers who take a while to decide
• Know which courses to take orders for
• Understand the importance of having great menu knowledge
• Understand the importance of suggesting and recommending
• Know the importance of checking cooking preferences
• Know why orders should be repeated back at the end
• Write clear and accurate food and drink orders
• Understand how to use abbreviations correctly
• Number food orders to serve the correct dishes without asking
• Write accurate wine orders using bin numbers or abbreviations
• Write accurate drinks orders using full names and abbreviations
• Feel confident to present menus and take orders

What topics are covered in this ‘Presenting Menus’ online course?

The course is delivered fully online and is split into four highly interactive sections. Learners will engage with questions and activities that use real hospitality situations and finish with a quiz to ensure points are remembered and understood. The module may be completed in short sections over a period of time or all at one go!  In addition, there are links to websites and documents that can be used to research further learning.

Sections include:

• Presenting different styles of menus
• Order taking procedure
• Writing food orders
• Writing wine and drinks orders