Unconscious Bias for all Staff - CPD Approved

£24.00

Price is per online user of this course. Applicable VAT is added.

Everyone has Unconscious Biases. We may favour other people because they look or sound like us and dismiss others who are different. These thoughts may inform some or all of our decisions at work whether it is recruitment or promotion of staff or team interactions.

This interactive and thought-provoking training course provides clear explanations of what we mean by unconscious bias and its impact on organisations. It also uses scenarios and quizzes to help learners understand how they can re-evaluate their own unconscious biases and what impact it has on the workplace.

The aim of this course is to challenge those biases and help you design them out of your workplace culture – which in turn will promote diversity and inclusion.

See below for further information.

Sold By: Core Learning Services (005)

Description

Course Objectives

  • Understand how unconscious bias shapes micro-behaviours and the impact on customer service
  • Identify the behaviours they need to self-assess for their kind of customer service e.g.: eye contact
  • Be aware of the role of habit in building a consistent level of customer service

Course Duration

Approximately 15 minutes with a 5 minute post course test

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

  • User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
  • Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
  • Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
  • Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
  • Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

Additional information

Subject

level

guided-learning-hours

mobile-compatible

Available for immediate enrolment

Yes

online-access-duration

Reviews

There are no reviews yet.

Be the first to review “Unconscious Bias for all Staff - CPD Approved”

Your email address will not be published. Required fields are marked *

Keep up to date with what’s happening in the world of education, training and skills. Receive details of offers and newly launched courses, and tips on effective online and blended learning practise by signing up to our monthly newsletter. We guarantee not to sell or pass on your details and you can unsubscribe at any time.