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Description
Unconscious Bias Online Course Aims
To help learners recognise when they might be acting or behaving on the basis of unconscious bias, provide them with ways to challenge those biases and counteract them.
Unconscious Bias Course Overview
This interactive and thought-provoking online training course provides clear explanations of what we mean by unconscious bias and its impact on organisations. It also uses scenarios and quizzes to help learners understand how they can re-evaluate their own unconscious biases and what impact they have on the workplace.
The course will challenge those biases and help you design them out of your workplace culture, which in turn will promote diversity and inclusion.
Who is this unconscious bias course for?
This online course is for all company staff. This is the companion course to the separate Unconscious Bias for Managers online course, which addresses the way implicit bias can affect issues like recruitment, performance management, promotion and team dynamics.
Unconscious Bias Course Accreditations
This online course is CPD certified, which means it has reached the required Continuing Professional Development (CPD) standards and benchmarks, and the learning values have been scrutinised to ensure integrity and quality by the CPD Certification Service.
Learning objectives
- Understand how unconscious bias shapes micro-behaviours and the impact on customer service
- Identify the behaviours they need to self-assess for their kind of customer service e.g.: eye contact
- Be aware of the role of habit in building a consistent level of customer service
Entry requirements
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment a downloadable certificate is immediately available.
