Description
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers. On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.
Split into 8 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this online course both down-to-earth and easy to apply in real life.
Topics Covered in this Online Course
- Attitude
- Customer service
- Communication
- Answering the telephone
- Empathy
- Positive first impressions
- Call control
- Difficult customer techniques.
Extra Information
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
Entry requirements
There are no entry requirements
Course assessment and certification
On completion of the course a downloadable certificate is immediately available