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Receptionist Pathway Training

Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency this short video-based course will give some fresh ideas and perspectives for your role.

See below for further information.

Sold By: LearningPlanet

Description

On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers. On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.

Split into 8 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this online course both down-to-earth and easy to apply in real life.

Topics Covered in this Online Course

  • Attitude
  • Customer service
  • Communication
  • Answering the telephone
  • Empathy
  • Positive first impressions
  • Call control
  • Difficult customer techniques.

Extra Information

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

 

Entry requirements

There are no entry requirements

Course assessment and certification

On completion of the course a downloadable certificate is immediately available

Additional information

Access Duration: 12 months

Audio: Yes

Available for immediate enrolment: Yes

Completion Criteria: Visit All Pages

Course Duration in Minutes: 80

Course Publisher: Learning Planet

Language: English

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

Video: Yes

You will be able to access the course for 12 months.

£28.80

£24.00 excluding VAT

View price in your currency

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