Handling Difficult People/Situations - CPD Accredited


Price is per online user of this course. EU applicable VAT is added.

This course has relevance to anybody wishing to develop strategies for managing challenges from others.  You will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.

See below for further information.

Sold By: Core Learning Services (012)


Course Overview:

At the end of this module you will be able to:

  • Explain the relevance of Ego States in difficult situations
  • Clearly describe the difference between passive, assertive and aggressive
  • Demonstrate what words, voice tone and body language are appropriate
  • Show how to build rapport with empathy


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Additional information





Available for immediate enrolment



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