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Feedback and Difficult Conversations

This online course on Feedback and Difficult conversations will equip you with the confidence to manage difficult conversations. Feedback can be a gift, but also a curse if we get it wrong. We are all constantly giving feedback to ourselves, usually internally, sometimes vocalised in an outburst if things happen just right, and as such, it’s a great place to start, by looking inward and trying a few new ways of giving ourselves feedback.

See below for further information.

Sold By: The Expert Academy


Course Overview

For many of us, we need to recognise that, when we do give ourselves ‘feedback’ it’s frequently self-critical and often phrased in ways we wouldn’t accept if spoken aloud.

We have to actively practice positive self-feedback, or we’re less likely to do it and simply move onto the next thing on the list.

We need to recognise and stop the negative self-talk that offers nothing constructive – ‘positive critical’ is okay, but not simply self ‘attack’.

Learning Objective

This online course on feedback and difficult conversations is designed to equip you with both the skillset and the confidence you need to successfully manage your own self-feedback and approach to difficult conversations.

Course Contents

This online course on how to maintain a healthy dialogue in the workplace contains the following modules:

Feedback and Difficult Conversations

  • Introduction and Self Feedback

Giving Feedback with Others

  • Introduction to the Emotional Scale and Feedback

Difficult Conversations

  • Introduction to Difficult Conversations
  • Difficult Conversations Masterclass
Course Instructor Jane Sparrow

Jane has spent her career working with organisations across the globe to create sustainable high-performance cultures.

She began her career at IBM before holding a variety of senior positions in organisations such as Sony Europe, The Energy Project and MCA (now part of the WPP Group). Founder of the business consultancy The Culture Builders, specialising in transformational change, engagement and sustainable high performance cultures, Jane is passionate about enabling others to perform at their best to achieve organisational and personal goals.

With an interactive, dynamic and inclusive style, always supported by real life examples and practical advice, Jane’s keynotes leave audiences feeling both inspired and empowered to act in their own organisations.

Course Audience

It is appropriate for anyone in an organisation or workplace where relationship building and personal development is important for business growth.

Course Duration

50 minutes

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

  • User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
  • Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
  • Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
  • Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
  • Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

Additional information

Access Duration: 12 months

Available for immediate enrolment: Yes

Level: Professional Development

Suitable Devices: PC, Tablet & Phone

suitable devices: PC, Tablet & Phone

You will be able to access the course for 12 months.

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

Once you have completed your course you will be able to download a certificate.

Your certificate will be available to download from your Online Training Academy Dashboard.


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