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Description
Conflict is inevitable. Recognising and managing conflict well is fundamental to the healthy functioning of work relationships, team and organisational performance.
What topics are covered in this Conflict Management online course?
Topics include:
- Different types of conflict and what signs to look out for,
- Responses to conflict, especially how to manage people and follow processes
- Causes of conflict along with resolution skills and approaches
Learning objectives
By the end of the course, trainees will be able to:
- Understand the meaning of conflict at work
- Be aware of who can be involved in the conflict
- Know what the signs and symptoms of conflict in the workplace
- Understand potential causes of conflict in the workplace
- Adopt a systematic approach to managing conflict
- Consider ways of preventing future conflict
Entry requirements
There are no entry requirements.
Course assessment and certification
On successful completion of the final assessment (80% pass mark required), a downloadable certificate is immediately available.
